Of course. Contact us at email@example.com within 15 days of receiving the exchange and we will help you with the return. We will refund you the value of your purchase, minus the purchase and return shipping costs.
We remind you that both for exchanges and refunds, all products have to be in the same conditions in which they were received. That includes, in addition to the good condition (unused product), the box and other packaging elements, just as you received the product.
All sales taxes will be included in your refund if your order was sent to a country within the European Union. Outside the European Union, customs duties and sales taxes are non-refundable. You may be able to recover these costs by contacting your local customs bureau directly.